Refund policy

RETURNS & EXCHANGE POLICY

At Raasa, every piece is thoughtfully made and carefully checked before it leaves our studio. We want you to shop with confidence, which is why we offer a 7-day exchange window on eligible products.

Please read the policy below before placing your order.

1. 7-DAY SIZE EXCHANGE

Eligible products can be exchanged for a different size within 7 days of delivery.

To be eligible for an exchange, the product must:

  • Be unworn, unused and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, makeup, perfume, odour or any signs of wear.
  • Be in the same condition in which it was delivered.

Each product is eligible for one size exchange only.

All exchanges are subject to product and size availability.

2. RETURN SHIPPING FOR SIZE EXCHANGE

For a size exchange, return shipping charges are borne by the customer.

Once your exchange request is approved, our team will share the return instructions.

Please do not send the product back without receiving confirmation and return instructions from the Raasa team.

3. REFUNDS

Raasa does not offer monetary refunds for:

  • Change of mind
  • Incorrect size selection
  • Colour preference
  • Styling preference
  • Fit preference
  • Products that have been worn, washed or used

Eligible products can be exchanged according to the terms of this policy.

However, verified damaged, defective or incorrect products are eligible for return and refund as described below.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Every Raasa order is carefully checked before dispatch.

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please share:

  • Your order number
  • Clear photographs of the product
  • Photographs or video showing the issue
  • Photographs of the packaging, where relevant

Once the issue has been reviewed and verified by our team, the product will be eligible for return.

Raasa will arrange and bear the applicable return shipping costs for verified damaged, defective or incorrect products.

Once the returned product has been received and inspected, the eligible refund amount will be transferred to the bank account details provided by the customer/party.

The returned product should be unused, unwashed and returned with its original tags and packaging, wherever applicable.

5. MADE-TO-ORDER & CUSTOMISED PRODUCTS

Made-to-order and customised products are created specifically for you and therefore cannot be returned or exchanged.

However, if a made-to-order or customised product is received damaged, defective or incorrect, please contact us within 48 hours of delivery. Once verified, the product will be eligible for return and refund as per Section 4.

6. FINAL SALE PRODUCTS

Products specifically marked FINAL SALE are not eligible for return or exchange.

Any product-specific exclusions will be clearly mentioned on the product page before purchase.

7. NO CANCELLATIONS

Once an order has been placed, it cannot be cancelled.

Please carefully check your product, size, colour, customisation details and shipping address before completing your purchase.

8. HOW TO REQUEST AN EXCHANGE OR REPORT AN ISSUE

For a size exchange, please contact us within 7 days of delivery.

For a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please share:

Order Number:
Product Name:
Current Size:
Required Size:
Reason for Exchange/Return:

Our team will confirm eligibility and guide you through the process.

Please do not send any product back without receiving confirmation and return instructions from Raasa.

9. PRODUCT INSPECTION

All returned products will be inspected when received.

An exchange or return may be declined if the product shows signs of:

  • Wear or use
  • Washing
  • Alteration
  • Staining
  • Makeup
  • Perfume or strong odour
  • Damage caused after delivery

10. EXCHANGE AVAILABILITY

All exchanges are subject to product and size availability.

If the requested size is unavailable, our customer care team will contact you regarding the available options.

11. INTERNATIONAL ORDERS

For international orders, applicable customs duties, import taxes and other charges imposed by the destination country are the customer’s responsibility.

International orders may also be subject to mandatory consumer rights applicable in the destination country.

12. CONTACT US

We’re here to help.

For sizing, exchanges or anything regarding your order, please contact our customer care team:

WhatsApp: +91 99994 50231
WhatsApp Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Email: info@labelraasa.in

Please mention your order number whenever contacting us so that we can assist you quickly.

Thank you for choosing Raasa.
Thoughtfully made. Made to be worn